At 11xplay pro we are committed to providing an entertaining and safe gaming environment. We recognize that for a small number of players, gaming can become problematic. Our Responsible Gaming Policy outlines the measures we take—and the tools and support we provide—to help ensure that gaming remains a fun, controlled activity.
1. Our Commitment
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- Player Well-Being First
We design all products, features, and communications with player safety and fair play at their core. - Transparency & Fairness
Odds, rules, and payout procedures are clearly explained. We employ certified Random Number Generators (RNGs) and undergo regular independent audits. - Collaborative Approach
We work with industry bodies, treatment professionals, and regulatory authorities to continuously improve our responsible gaming standards.
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- Strict Age Checks
All new accounts are subject to age verification. Players must be at least 18 years old (or the legal gambling age in their jurisdiction). - Identity Documentation
We may request government ID, proof of address, or other documentation to confirm identity and age before allowing play or processing withdrawals.
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- Self-Check Questionnaire
An optional, confidential quiz helps you assess your gaming habits against established warning signs (e.g., chasing losses, neglecting responsibilities). - Information & Education
We provide articles and infographics on healthy gaming habits, risk factors, and strategies for maintaining control.
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Players can access and adjust the following limits directly in their account:
| Limit Type | Purpose |
|---|---|
| Deposit Limits | Cap how much you can deposit per day/week/month. |
| Loss Limits | Prevent losses exceeding a set amount. |
| Wager Limits | Restrict total stakes on games over a period. |
| Session Time Limits | Automatically log out after a chosen duration. |
| Cooling-Off Period | Temporarily suspend play for 24 hours–6 weeks. |
Limits are configurable at any time, but reductions take effect immediately; increases may require a 24-hour waiting period.
5. Self-Exclusion & Account Closure
- Self-Exclusion
Players may opt to self-exclude for periods of 6 months, 1 year, or permanently. During exclusion, access to gaming, marketing communications, and account funds withdrawals remain available, but no deposits or wagers are permitted. - Account Closure
You may request permanent account closure at any time. Upon confirmation and identity verification, your account will be closed and no longer accessible.
6. Recognizing Problematic Gaming
Be alert to warning signs in yourself or others:
- Chasing losses or increasing stakes to recover money
- Neglecting work, study, or relationships due to gaming
- Borrowing or selling assets to fund play
- Experiencing feelings of anxiety or depression related to gaming
If you notice these signs, use our self-assessment tool, apply stricter limits, or consider self-exclusion.
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If you or someone you know has a gaming problem, please seek professional help. Below are free, confidential services available in select regions:
- Global Helpline: gamblinghelpline.org
- Singapore (GambleAware): +65 6789 8100
- Malaysia (Talian Kasih): 15999
- Philippines (PCSO Hotline): 02 88601710
You can also email our in-house Responsible Gaming team at rg@11xplayyid.org for guidance on setting limits or accessing support.
8. Employee Training & Monitoring
- Staff Training
Our customer-facing teams receive specialized training to spot signs of problem gaming and to assist customers in using responsible gaming tools. - Ongoing Monitoring
Automated systems flag potentially risky play patterns (e.g., rapid-loss streaks, erratic deposit behavior) so our team can proactively reach out with support resources.
9. Policy Review
We review this Responsible Gaming Policy at least annually, incorporating the latest research, regulatory changes, and feedback from players and stakeholders to ensure we uphold best practices.